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Michael Saltzstein Highlights Why Employees Create Silent Workarounds When Processes Don’t Work

    Michael Saltzstein Reveals How Silent Workarounds Reveal Deeper Process Failures In many workplaces, broken systems stick around not because no one notices, but because no one feels comfortable speaking up. Instead of raising concerns or challenging inefficient processes, employees often create quiet workarounds just to keep things moving. As Michael Saltzstein points out, these behind-the-scenes fixes aren’t signs of creativity or resilience. They are red flags that something important is missing, which is psychological safety.     A workaround may be as simple as using an unofficial spreadsheet instead of a clunky CRM or copying a coworker’s workflow to avoid dealing with red tape. While these silent fixes keep daily operations from stalling, they also mask inefficiencies and prevent systemic improvement.     Why Employees Stay Silent   The silence surrounding broken processes often stems from fear of being seen as negative, resistant, or difficul...
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Michael Saltzstein Explores the Effects of Forced Positivity on Workplace Culture and Well-Being

    Michael Saltzstein on the Hidden Harm of Forced Positivity in the Workplace Workplaces often celebrate optimism as a key ingredient of resilience and collaboration. Yet when positivity becomes compulsory, it risks doing more harm than good. Michael Saltzstein recognizes that the push for constant cheer can silence real concerns, discourage authenticity, and prevent leaders from seeing what truly needs to change. The problem is not optimism itself, but the pressure to perform happiness even when employees are struggling.   Why Employees Feel Pressured to Stay Positive The pressure to remain upbeat often comes from leadership messages that frame positivity as loyalty or resilience. Employees quickly learn that showing doubt, frustration, or fatigue might be seen as weakness. In some organizations, negative feedback is dismissed as complaining, creating an atmosphere where silence feels safer than honesty. This forced optimism creates a gap between how employee...
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Michael Saltzstein Explains How Invisible Labor Sustains Team Cohesion in the Workplace

    The Emotional Work That Often Goes Unnoticed in Teams with Michael Saltzstein Behind every high-functioning team is a layer of invisible labor , subtle, emotional work that doesn’t appear on performance reviews but is essential to cohesion and morale. Michael Saltzstein brings this often-overlooked topic to the forefront, pointing out how this hidden labor supports productivity, reduces friction and fosters belonging. While formal roles focus on tasks and outputs, emotional labor sustains the human fabric of collaboration.     This labor includes managing tensions, mediating conflicts, remembering birthdays, checking in on mental health, mentoring quietly or stepping in to calm stress during high-stakes moments. It is often performed instinctively and without recognition, particularly by women and people from marginalized backgrounds. Yet its impact is undeniable.     The Cost of Being the Emotional Glue   Invisible labor takes time and energy. Employ...
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