Understanding the Role of Technology in Optimizing Business Processes Michael Saltzstein In today’s digital era, businesses are increasingly relying on technology to optimize their processes and remain competitive. Michael Saltzstein notes that t he integration of digital tools and automation is transforming the way organizations operate , enabling them to improve workflows, increase efficiency, and drive productivity. Technology's role in optimizing business processes cannot be overstated, as it streamlines operations, reduces human error, and allows for better decision-making. Here’s how companies can harness the power of technology to boost their business operations. 1. Automating Routine Tasks One of the most impactful ways technology optimizes business processes is by automating routine tasks. Automation tools like workflow management software, customer relationship management (CRM) systems, and accounting platforms take over repetitive and time-con...