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Michael Saltzstein explains why crisis management is essential

Like other management professionals, Michael Saltzstein has seen how the COVID-19 pandemic has thrown global businesses into complete meltdown, causing significant economic upheavals. This, compared to anything else, is the best example of how crisis management is one of the essential aspects to have in any company’s contingency plans.

 

Crisis management coverage

Crisis management extends not just to IT troubles or internal problems. The concept of crisis management includes external factors such as cyber-attacks, pandemics, and PR problems. In the same way that not having a backup of data can cause untold financial damage to a company, not having a contingency plan in case of a crisis can cause a business to shutter entirely.

For Michael Saltzstein, any sudden or unexpected event that causes widespread unrest throughout an enterprise can be classified as a crisis. From here, management professionals must take action and find a way to bring solutions. This is best done by carefully analyzing potential risks and problems that other crises would force a company to face.

 

A plan for every instance

Because the risks and potential problems could be just about anything, crisis management must become the handbook of what to do in case of an emergency. Management professionals need to organize and invest in creating a comprehensive crisis management plan. In Michael Saltzstein’s experience, that should include:

·         Defining the crisis itself: what are the hazards and dangers to the business that everyone should expect?

·         How management must behave and communicate crucial information at all levels

·         How employees should face this situation and what protocols they’re expected to follow

·         How to recoup or recover losses or damages from the situation

·         What to do to get back to pre-crisis status, if it’s possible at all.

 

Crisis management’s goal is to minimize the repercussions absolutely, both financially and in the company’s reputation. This ensures that the company, employees, and the public are kept safe as possible.

 

Michael Saltzstein feels that always being prepared can be extremely helpful, especially in unexpected situations. With a crisis management plan for every instance, there are limited losses and more chances for the enterprise to weather the storm.

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