Michael Saltzstein Shares How Employers Should Administer Workers’ Compensations Claims

How companies handle workers’ compensation issues is often seen as a reflection of their culture and ethics. Workers’ compensation claims are time-sensitive and must be handled promptly. If an employee fails to receive the benefits they are entitled to, this could result in a costly lawsuit and undoubtedly garner negative press for you and your company.

Michael Saltzstein advises creating standard operating procedures (SOP) to guarantee swift claims processing. Work with your HR admins to address common barriers, such as thorough documentation and detailed correspondence with parties involved in the incident.

In this article, Michael Saltzstein offers tips for accurate and efficient handling of workers’ compensation claims.

Complete Incident Reports

Draft a complete incident report as soon as your employee reports an on-the-job injury. Include all details relevant to the incident, their ongoing medical expenses, the physician selected, and your company’s compensation packages.

Designated Departments

Michael Saltzstein encourages employers to assign a designated admin for administering workers’ comprehensive insurance claims. They will serve as the point person for both your insurer and the injured employee.

Coordination with Insurers

Coordinate with your insurer promptly. Note that your claims might get rejected if too much time has passed since the incident, forcing you to cover the expenses out of pocket.

Employee Checkups

Keep in touch with your employee. Check up on their recovery, ask them how they feel, and keep track of their progress. Be sure to report this information to your insurer.

Long-Term Recovery

Besides treating acute injuries and complications, file a claim for ongoing maintenance solutions. Remember: workers’ compensation focuses on long-term recovery. You are legally responsible for supporting and compensating for their entire lost time injury (LTI).

Administering Workers’ Comp Insurance Claims

Once you and your HR department create a solid SOP for administering workers’ comprehensive insurance claims, work toward information dissemination. Michael Saltzstein recommends adding the documentation to your company’s accessible resources, which employees can view at any time.

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